Privacy Policy

Rentablez ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained from users ("you", "your", or "User") of our rental marketplace platform, website, mobile applications, and related services (collectively, the "Service").

This Privacy Policy is incorporated into and subject to our Terms of Service. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to our collection, use, and disclosure of your information as described herein. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the Service.

1. Information We Collect

We collect various types of information in connection with your use of the Service, including information you provide directly, information collected automatically, and information obtained from third parties.

1.1 Information You Provide Directly:

• Account Registration Data: Full name, email address, telephone number, username, password, date of birth, and profile photograph
• Identity Verification Information: Government-issued identification documents, address verification documents, and biometric data (where permitted by law) to verify your identity and prevent fraud
• Payment Information: Credit card numbers, debit card numbers, bank account information, billing addresses, and payment transaction history (processed securely through third-party payment processors)
• Listing Information: Product descriptions, photographs, pricing, availability schedules, rental terms, and item condition reports for items you list on the platform
• Transaction Data: Rental agreements, booking confirmations, rental history, reviews, ratings, and communications with other Users
• Communications: Messages exchanged through our messaging system, customer support inquiries, feedback, survey responses, and correspondence with our team
• User-Generated Content: Reviews, ratings, comments, photographs, videos, and other content you post or share on the Service

1.2 Information Collected Automatically:

• Device Information: Device type, model, operating system version, unique device identifiers (UDID, IMEI), mobile network information, and device settings
• Log Data: IP address, browser type and version, access times and dates, pages viewed, time spent on pages, referring/exit URLs, and clickstream data
• Location Information: Precise geolocation data (with your consent) and approximate location derived from IP address
• Usage Analytics: Search queries, browsing behavior, interaction patterns, feature usage, and application performance metrics
• Cookies and Similar Technologies: Session identifiers, authentication tokens, user preferences, and analytics data collected through cookies, web beacons, pixels, and similar tracking technologies

1.3 Information from Third Parties:

• Social Media Platforms: Profile information from social media accounts when you choose to link or authenticate through third-party services
• Identity Verification Services: Background check results, fraud prevention data, and identity verification reports from authorized third-party verification providers
• Payment Processors: Transaction confirmation, payment status, and fraud detection information from our payment service providers
• Analytics Providers: Aggregated demographic data and behavioral insights from third-party analytics services

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

2.1 Service Provision and Platform Operations:

• Create, maintain, and authenticate user accounts
• Facilitate rental transactions between Lessors and Lessees
• Process payments, refunds, and security deposits
• Enable communication between Users through our messaging system
• Display your listings and profile information to other Users
• Provide customer support and respond to inquiries

2.2 Trust, Safety, and Security:

• Verify user identity and conduct background checks where legally permitted
• Detect, investigate, and prevent fraudulent activities, security breaches, and prohibited conduct
• Enforce our Terms of Service and other policies
• Protect the rights, property, and safety of Rentablez, our Users, and the public
• Resolve disputes and facilitate mediation between Users

2.3 Service Improvement and Personalization:

• Analyze usage patterns to improve platform functionality and user experience
• Personalize search results, recommendations, and content based on your preferences
• Conduct research, analytics, and statistical analysis to enhance our Service
• Develop new features, products, and services
• Test and implement platform updates and improvements

2.4 Communications and Marketing:

• Send transactional notifications regarding bookings, payments, and account activity
• Provide important service announcements, security alerts, and policy updates
• Deliver promotional content, marketing communications, and special offers (with your consent)
• Conduct surveys and request feedback to improve our services
• Send newsletters and product updates (you may opt out at any time)

2.5 Legal and Compliance Obligations:

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from governmental authorities and law enforcement
• Maintain records required by tax, accounting, and regulatory authorities
• Establish, exercise, or defend legal claims and rights

3. Information Sharing and Disclosure

We may share your information with third parties under the following circumstances:

3.1 With Other Users: Your public profile information, listings, reviews, and ratings are visible to other Users of the platform to facilitate rental transactions. When you engage in a rental transaction, we share relevant contact and transaction information with the counterparty.

3.2 Service Providers and Business Partners: We engage trusted third-party service providers to perform business functions on our behalf, including:

• Payment processing and financial services
• Identity verification and background screening services
• Cloud hosting and data storage providers
• Customer support and communication platforms
• Marketing, advertising, and analytics services
• Security, fraud prevention, and risk assessment services

These service providers are contractually obligated to protect your information and may only use it for the specific purposes for which it is disclosed.

3.3 Legal Requirements and Protection of Rights: We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or governmental requests
• Enforce our Terms of Service and other agreements
• Protect the security and integrity of our Service
• Detect, prevent, or investigate fraud, security breaches, or illegal activities
• Protect the rights, property, and safety of Rentablez, our Users, or the public

3.4 Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent: We may share your information with third parties when you explicitly consent to such disclosure, such as when you link your account to third-party services or participate in co-marketing programs.

4. Data Security and Protection

We implement comprehensive administrative, technical, and physical security measures designed to protect your information from unauthorized access, use, alteration, and destruction. These measures include:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Encryption of sensitive data at rest using advanced encryption standards
• Secure authentication mechanisms and access controls
• Regular security assessments, vulnerability testing, and penetration testing
• Employee training on data privacy and security best practices
• Incident response and breach notification procedures
• Restricted access to personal information on a need-to-know basis

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity conducted under your account.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods include:

• Account Information: Retained for the duration of your account plus applicable legal retention periods
• Transaction Records: Retained for tax, accounting, and legal compliance purposes (typically 7-10 years)
• Communications: Retained for customer service, dispute resolution, and legal compliance purposes
• Marketing Data: Retained until you withdraw consent or request deletion

Upon account deletion, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law or necessary for legitimate business purposes. Some information may remain in backup systems for a limited period before permanent deletion.

6. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Access and Portability: You have the right to request access to your personal information and obtain a copy in a structured, commonly used, and machine-readable format.

6.2 Correction: You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

6.3 Deletion: You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements, ongoing transactions, or legitimate business needs.

6.4 Objection and Restriction: You have the right to object to certain processing activities and request restriction of processing in specific circumstances.

6.5 Marketing Opt-Out: You may opt out of receiving promotional emails by clicking the "unsubscribe" link in marketing communications or adjusting your communication preferences in your account settings.

6.6 Cookie Management: You can control cookies through your browser settings and opt out of certain analytics and advertising cookies through industry opt-out mechanisms.

To exercise these rights, please contact us at privacy@rentablez.com. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interaction with our Service. These technologies serve various purposes:

• Essential Cookies: Necessary for platform functionality, authentication, and security
• Performance Cookies: Collect analytics data to understand usage patterns and improve performance
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Advertising Cookies: Deliver targeted advertising based on your interests and browsing behavior

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

8. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, and services that are not operated or controlled by Rentablez. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing your information.

9. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete such information from our records. If you believe we have collected information from a child, please contact us immediately at privacy@rentablez.com.

10. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, where data protection laws may differ. By using the Service, you consent to the transfer of your information to our facilities and third-party service providers located in various jurisdictions. We implement appropriate safeguards, such as standard contractual clauses, to protect your information during international transfers.

11. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and shared
• The right to request deletion of personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at privacy@rentablez.com.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated through prominent notice on the Service or via email to registered Users at least thirty (30) days before the changes take effect. Your continued use of the Service following notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically. The "Effective Date" at the top indicates when this Privacy Policy was last revised.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Email: privacy@rentablez.com

We will respond to your inquiry within a reasonable timeframe in accordance with applicable law.